Providing free, confidential, independent and impartial advice to people in the City.

Citizens Advice Newcastle is a local charity.  We have been helping local people since 1939.   All our advice is free, confidential and independent.  Contact us  Freephone, e-mail, webchat, text messaging and at our Walk-In centre at City Library.

Accountable: We are committed to providing reliable advice services that empower the public. People can be confident in our support, knowing that our services are quality assured. This assurance covers the operational practices of our charities and the advice services we deliver, driving consistently high standards in everything we do.

Our team of specially trained staff and volunteers offer advice on almost any issue - including money, debt, benefits, housing, immigration, employment, consumer issues, family problems, social care and health services. Our Walk-In advice centre sessions are open 10 - 12,  Monday - Friday.  No appointment needed.  We are currently short of volunteer advisors, so our services are restricted.