Citizens Advice Newcastle provide advice to residents who live or work within the area covered by Newcastle City Council. If you would like to find local offices for other parts of the country visit the Citizens Advice National Site.
Our main office is situated at: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX.
No need to make an appointment, our drop in sessions are:
Monday: 10am – 3pm
Tuesday: 10am- 3pm
Wednesday: 10am – 3pm
Thursday: 10am – 6pm
Friday: 10am – 3pm
Tyneside advice line: 0344 245 1288 (answered between 10am – 4pm)
Consumer advice is available on the Citizens Advice Consumer Helpline 03454 040506 (Mon-Fri 9.00am – 5.00pm)
A web chat service from the National Citizens Advice website is accessible through this website. Click on the red ‘Get Advice Here’ button at the top of this page, or click here to use it. (This service is usually available between 10am and 4pm, Monday to Friday)
Good quality advice can also be found from the National Citizens Advice Website Adviceguide.
Note: We are closed at 12 noon on Friday the 22nd December and will be open again at 10am on Tuesday the 2nd January.